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Calculating ROI on EPSS for Learning @ the Point of Work

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In a campaign to introduce electronic performance support system (EPSS) technology, an innovative and evolved approach to learning, chances are great that you are going to have “SELL” somebody on the idea. You might be surprised WHO will be the first to dig in their heels. Even more surprising…well maybe not…is the reason for the resistance. If you are thinking along the lines of what innovation has the potential to do to embedded training traditions and paradigms, you are on the money. Yup…we’re talking “CHANGE”, and that implies wearing a “sales hat” and backing up the rhetoric of your “sales pitch” with evidence. Turns out, the evidence I found during my most recent campaign confirms a new learning paradigm is here now and waiting for us to implement.

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